We are happy to discuss your preferred time and location. This training is fully based on your specifications.

• Airports
• Airlines
• Airport Consortiums
• Airport Authorities
• Civil Aviation Authorities
• Air Navigation Services
• Ground Service Providers
• Ground Handlers
• OEMs and Suppliers
• Airport Associations
• Cargo Industry

• Deep-Dive training:

  DAY I/II:

  1. RfP Management
  2. Contract Costing
  3. Negotiation Skills
  • Winning the Business
  • IATA Standard Ground Handling Agreement defined services
  • Service Level Agreements
  • Costing of Contracts – Incremental & Stand-alone models
  • Planning to Deliver – start up planning to day to day ops
  • Negotiation Skills to convince

  DAY III:

  1. Labour Planning, Resource Planning and Staff Retention
  2. Cost controls
  • Industry recognised performance indicators and how to use them
  • Demand Planning GSE & Human Resources
  • Rostering Analysis, Staff Planning and Cost Saving
  • Allocation
  • Training and Staff Development
  • Staff Retention & Human Factors
  • Industrial Relations Techniques

  Also, a more detailed programme:

  Download: Advanced Airport Operations Tocumen Feb 2019

  Download: Ground Handling Management Tocumen Feb 2019

  Advanced Airport Operations Best Practice & Experience Exchange is a 4 days’ intense training event aiming to refresh your airport operations knowledge, share the information, learn from world-class instructors and leading guest speakers carefully selected from the world’s leading experts in the industry as well as find out about the latest innovations in the airport operations management. Essential part of the event is the Networking with Industry Leaders, Live Case Studies, Group Workshops & Games and Video Presentations for the real world experience. The program also includes a practical visit to a London airport to see the practical aspects of the advanced airport operations.

  Ground Handling Management Best practice and Experience Exchange training event focuses on all ground handling functions, from marshalling to pushback; from check-in to de-icing. It covers all operational aspects to perform quick turnarounds and minimize delays. 

  This is an essential training to gain practical insights into station control, efficiency and safety of all ground operations. The aim is to get latest updates on how to improve the On-Time Performance as well as Ramp Management and Passenger and Cargo Terminals. This quality training will increase the efficiency of stations as an airline or service provider; help build sustainable relationship between the airline and handler management; manage all ground handling services. Ground Handling Safety event is designed especially for airport, airlines, tourism authorities, CAAs and EDAs primarily in those positions: Airside Compliance Manager, Airports’ GSPs, General Managers, Chief Operations Officers, Operations Managers, Head of Airside Operations, Emergency & Security Staff, Airside Safety Directors, Heads of Security and Terminal Operations, Aviation Security Terminal Managers, Head of Airport Development, Airport Contingency Planner, Airfield Operations Director and Airport Duty Managers.

Standard Delegate Attendance $1,999 USD

If you register before 31 MAY, you can get our special Early Booking Discount rate of $1,599 USD * (please see our Booking Conditions for more information. Book with confidence as we will ensure that you will receive a full refund or a rollover place whichever is appropriate if the event is cancelled within 30 days of taking place).

Registration fee includes:

• Intense training with industry-leading experts and guest speakers
• 2 nights in the 5* Event Venue hotel **
• Networking Reception with all attendees and experts
• Exclusive Hospitality (Daily Breakfasts & Networking Lunches)
• Provision of all Presentations, Relevant manuals & Videos on USB & Printed Handbook
• Interactive Experiential Discussions, Real World Scenarios & Workshops
• Certificate Award

* There is 20% VAT which is added on top of the standard delegate fee (if applicable).

** Is subject to availability, available only to the first 15 registrations “on first come – first serve basis”.

Demonstration Stand £999 * GBP which includes:

• Cocktail Table and 2 Screens displaying your solutions in the Demonstration Hall for all to see
• 15mins presentation in Break-Out room with promotional content
• Promotional literature in Delegate Packs
• Pop up banners in the Summit Hall 
• Company Profile (100 words) in the Event Directory
• Logo in the Summit Hall and all roll ups
• Opportunity to give gifts

* VAT is not applicable for sponsorship packages